25,609 Credit Card Processing jobs available on Indeed.com. Search 23 Visa Call Centre jobs now available on Indeed.com, the world's largest job site. This call center agent job description sample can assist in creating a job application that will attract candidates who are qualified for the job. Reach over 150 million candidates. Hours: Monday – Saturday: 40 hours per week. This idle chat makes customers feel connected and more comfortable with the credit card company as a whole. Post now on job … However, the problem could be bigger, such as a case of identity theft, where someone else is using his card number to make purchases. Does It Look Bad to Call & Confirm a Job Interview? When you call in to talk to your credit card company, the person on the other end of the phone is a credit card customer service representative. Post Jobs for FREE. We are looking for enthusiastic, energetic individuals who are interested in being part of a team committed to superior customer service… The main function of credit card customer-service representatives is to help the customer either by answering his question or providing him a service such as opening a new card. Based outside Atlanta, Ga., Shala Munroe has been writing and copy editing since 1995. If he has a low-limit card that has no annual fee, for instance, offer him a card with a small annual fee but a higher spending limit. The Customer Service Call Center Representative manages large amounts of incoming and outgoing calls on behalf of the company, as they are the first point of contact with the company, these … His/ her job description … Explore career as Call Center Representative: Explore career as Customer Service Representative: By creating a job alert, you agree to our, ADT Security Services jobs in Jacksonville, FL, Call Center Representative salaries in Jacksonville, FL, questions & answers about ADT Security Services, C-Payment Services jobs in Richardson, TX, Call Center Representative salaries in Richardson, TX, Collection Representative salaries in Remote, AAA Club Alliance jobs in Township of Hamilton, NJ, Call Center Representative salaries in Township of Hamilton, NJ, questions & answers about AAA Club Alliance, Computer Programs & Systems, Inc jobs in Remote, Customer Service Representative salaries in Remote, Randolph-Brooks Federal Credit Union jobs in San Antonio, TX, Call Center Representative salaries in San Antonio, TX, questions & answers about Randolph-Brooks Federal Credit Union, Navy Federal Credit Union jobs in Winchester, VA, Member Services Representative salaries in Winchester, VA, questions & answers about Navy Federal Credit Union, Call Center Representative salaries in Newark, DE, EFCU Financial Federal Credit Union jobs in Baton Rouge, LA, Call Center Representative salaries in Baton Rouge, LA, Member Services Representative salaries in Guam, Community Resource Credit Union jobs in Baytown, TX, questions & answers about Community Resource Credit Union, Pawtucket Credit Union jobs in Pawtucket, RI, Call Center Representative salaries in Pawtucket, RI, questions & answers about Pawtucket Credit Union, Credit Union of Colorado jobs in Centennial, CO, Member Advocate salaries in Centennial, CO, questions & answers about Credit Union of Colorado, Wright-Patt Credit Union Inc. jobs in Dublin, OH, Call Center Representative salaries in Dublin, OH. This Call Center Representative job description template is optimized for posting in online job boards or careers pages and easy to customize for your company. Customer Service Representative salaries in Overland Park, KS, We are looking for experience individuals in the. The call center job description provides a clear understanding of the call center agent's role in both outbound call centers and the inbound call center. Post a Call Center Manager job to 100 job boards with one submission. The credit specialist is responsible for credit and collections, with the principal goal of protecting the assets of the company and maximizing cash flow through the collection of accounts receivables. Thorough and detailed Credit Card Processor with experience in all aspects of credit card processes seeking a position in which to be an asset to a credit card company. Credit card companies are in business to make money, and part of your job is helping your company do that. It details the duties, responsibilities and skills … Call Center Customer Service Representative Resume Examples & Samples Respond to inbound calls and resolve customer and agent service requests according to EquiTrust policies in a prompt, efficient and … Even if he's not calling about the address change, this shows that you care enough to check on past issues and give him status updates. Demonstrated mastery of customer service call script within specified timeframes. Or, explain the benefits of enrolling in a safety program you offer, such as one protecting him from identity theft. Similar job titles include Contact Representative. Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. Whether a customer or potential client requires information on banking fees, or if they are seeking information related to online banking, Bank … Call Center Representative job description. Have some experience in making outbound marketing or sales calls. The job duties of a bank customer service representative can vary by employer and depend on whether the representative works with customers over the phone or face-to-face in a branch location. Find your next job near you & 1-Click Apply! Not all customers are clear about their issues when they call in. Indeed ranks Job Ads based on a combination of employer bids and relevance, such as your search terms and other activity on Indeed. Beginning her career at newspapers such as the "Marietta Daily Journal" and the "Atlanta Business Chronicle," she most recently worked in communications and management for several nonprofit organizations before purchasing a flower shop in 2006. The sales representative finds a warm prospect and persuades them to purchase the credit cards. Your job description is the first touchpoint between your company and your new hire. With millions of people searching for jobs on Indeed each month, a great job description … Apply to Customer Service Representative, Call Center Representative, Member Services Representative and more! The Credit Card Fraud Specialist is responsible for closing fraudulent accounts and blacklisting the corresponding addresses. This individual will answer questions regarding share accounts, share drafts, Assist members with submitting consumer/mortgage/equity loan, overdraft protection and. The credit specialist job description … A customer may say something is wrong with his bill but not be able to clarify what the problem is. Credit Card Services is an inbound customer service call center for the Visa cardholders. If he mentions how much he's put on his card to pay for his daughter's cheerleading gear, ask him how many children he has or where she cheers, for example. For more information, see the. Apply to Call Center Representative, Senior Customer Service Representative and more! Customer service representatives earned a median annual salary of $32,300 in 2016, according to the U.S. Bureau of Labor Statistics. She earned a BA in communications from Jacksonville State University. What Does a Credit Card Sales Representative Do? The credit card specialist job description entails providing expertise to the credit card transaction life cycle from presentment to settlement. By creating an Indeed Resume, you agree to Indeed's, Displayed here are Job Ads that match your query. A Call Center Customer Service Representative is the first point of contact many customers have with a company. The Credit Card Fraud Specialist confirms the billing information of the client by calling the banks, the credit card companies and other financial institutions. Apply to Customer Service Representative, Counter Sales Representative, Bookkeeper and more! This person fulfills a number of roles for the credit card … A Call Center Representative handles customer calls by answering questions, finding solutions to issues, addressing concerns or complaints and providing important information. The 75th percentile salary is $41,430, meaning 25 percent earn more. We've completed your address change, so you should receive your next bill at your new address." What Does a Credit Specialist Do? Job Descriptions Call Center and Customer Service Call Center Representatives use their knowledge of company products, services, and policies to assist callers with inquiries, complaints, or … Call Center Customer Service Representatives answer incoming calls from customers, assist them with their inquiries or recommend them the services of other experts. U.S. Bureau of Labor Statistics: What Customer Service Representatives Do, American Express: Customer Care Jobs at American Express, U.S. Bureau of Labor Statistics: Occupational Outlook Handbook: Customer Service Representatives, Career Trend: Customer Service Representatives. Most credit card companies log each call with a detailed summary of what was discussed. Conducts communications with reporting manager to advise on problems and issues impacting credit…, Be a Subject Matter Expert to resolve member issues and inquiries on accounts to include account activity, fraud disputes, debit, Users that need wireless broadband will be provided a Verizon air, MERs comply with applicable policies and procedures; adhere to optimized schedule while exceeding…. As part of your day as a customer-service representative, you're likely to get calls asking general questions about using the credit card, how to increase spending limits, removing late fees or how to read the bill. Many credit card companies diversify their product lines to ensure you always have something additional to offer customers when they call. A credit card sales representative job involves marketing and selling credit cards to consumers. In addition to … Tip: Enter your city or zip code in the "where" box to show results in your area. Browse 59,770 CREDIT CARD CALL CENTER Jobs ($28K-$84K) hiring now from companies with openings. Many work in call centers, answer customer calls as they come in, but some assist customers online either through real-time chats or by answering emailed queries. In 2016, 2,784,500 people were employed in the U.S. as customer service representatives. 7,596 Credit Card Call Center Representative jobs available on Indeed.com. He/she must ensure corporate compliance to the credit card line of business and assist team members in resolving disputes related to credit card … 2016 Salary Information for Customer Service Representatives Customer service representatives earned a median annual salary of … Bank Customer Service Representatives are responsible for assisting customers with their banking needs. Call Center Customer Service Representative Job Description. Digging into the issue and listening to the customer is essential when working in credit card customer service. Post to over 100+ job boards. Indeed may be compensated by these employers, helping keep Indeed free for jobseekers. We are searching for a dedicated, supportive Call Center Supervisor who can coach and motivate call center representatives as they field calls from clients. If you're not authorized to remove late fees or increase spending limits, tell your customer exactly who he has to talk to and the timeline for making the change, then transfer him and make sure he gets connected to the right person. Then go and find more ideas for crafting your description by browsing Monster’s call center job … On the low end, customer service representatives earned a 25th percentile salary of $25,520, meaning 75 percent earned more than this amount. For example, process consumer loan applications for personal. Customers like to feel welcomed when they call and that they are talking to someone who knows them. A bank rep might call a customer to offer a promotion on a new credit card. You must also know your limits. How to write a Call Center Manager job description. Being friendly during the conversation helps build the relationship as well. 80,314 Credit Card Customer Service jobs available on Indeed.com. questions & answers about Wright-Patt Credit Union Inc. Answers inquiries by clarifying desired information by researching, locating, and providing information. Specific functions of customer-service representatives vary between credit card companies, but most perform similar duties. As a customer-service representative, you must ask the right questions to get to the root of the problem, which could be as simple as a charge at a store he doesn't remember or a scheduled interest-rate increase he overlooked. Call Center Supervisor Job Description Template. They work in a company’s call center … Call Center Representative Job Responsibilities: Determines requirements by working with customers. Addressed customer service inquiries in a timely and accurate fashion. Accessing this information while you're talking with the customer lets you build a relationship between him and your company. What Are the Duties of Outbound Customer Service Representatives. You must be intimately familiar with all your company's credit card products, how they work, and what every line on the bill means, and be able to communicate that information clearly to the customer. Feel free to revise this job description to meet your specific duties and requirements. The Call Center … JOB DESCRIPTION 3 The Debt Collector is responsible for collecting on charge-off accounts by making and receiving calls, and utilizing company’s eight steps to a successful collection call. When a customer calls in with a complaint, issue or question, resolve his issue then look for ways to cross-sell him on another product or service. Built customer loyalty by placing follow-up calls for … Completely free trial, no credit card … For example, you can say, "I see you called last week to check on changing your address. These individuals … By working with customers as your search terms and other activity on Indeed helping keep free. 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