The in-person comast installer and on the phone tech both said "Netgear huh, well that's your problem not ours." xFi has much more features to get that stress of being hacked off your shoulders. Buy a Compatible Modem & Router or a Gateway to Replace your Comcast Modem. There’s easy to use troubleshooting for any device having trouble connecting to your WiFi. Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide. You can go with a cable modem and pair it with a wireless router. Press J to jump to the feed. how to get pounds key to work: Gateway NE56R41U keyboard won’t work. This post is now closed. Please help! We can help with: technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Please let me know what I have to do. The SONOS wifi network never shows up during set up, have updated everything SW wise. Plug in your Gateway. The most common problem is SIP ALG (Application Layer Gateway). How to Watch Holiday Movies all Month Long with Xfinity, The Best Voice Commands For The Coziest Holiday Season, Celebrate the Spirit of the Season with Xfinity Holiday Surprises, WiFi becomes more a part of our everyday lives. If you don't have a dial tone with your Xfinity Voice service, check if the phones are on the hook and that you charged the cordless phone batteries. How it works. A golden rule for troubleshooting technology is “turn it off, then turn it back on,” … ... Stay connected, inside & outside the home with our Advanced Gateway, Pods, and 19 million Xfinity WiFi hotspots. Posted by 2 years ago. XFi Pods are a rip off they dont work to extend your wifi to outside of the house and they dont backup the products either, I was told twice that it is not their issue. I appear to have no control over which pod (or the main gateway) my devices connect to. Check network status, view your plan details, and even pay your bill, all from the palm of your hand. Whenever I open the app or website, it tells me "Please give us a call." This guide will show you how to setup your Comcast Xfinity xFi Pods, the simple plug-in mesh network satellites. Cleaned the inside and out side, but the sound keeps going out. When the phone is properly connected, you may now power on the router. As WiFi becomes more a part of our everyday lives, figuring out how to fix it when it’s “broken” is crucial. Try again later". Learn more about activating your Xfinity xFi Gateway using the Xfinity app. 1. Thanks for letting me know because it's working now:), This thread has been locked by the moderators of r/Comcast_Xfinity, More posts from the Comcast_Xfinity community. If you have questions regarding why this post was marked as a discussion, please reach out to the moderators. Xfinity xFi Speed Test. Save Big on Select Phones, or Bring Your Own Device. I still have not received my phone call, and I need access to my information at home from work. You do not need to buy a 2-in-1 gateway device (modem + router in 1 device), such as the one Comcast commonly supplies and brands as “xFi”. Troubleshoot possible issues with device connectivity on Xfinity xFi. These cookies do not store any personally identifiable information. Comcast's new xFi Advanced Gateway supports Wi-Fi 6, and is available to all subscribers with speeds 300 Mbps and up at no additional charge. I never changed the username or password or even got into the gateway other than the xFi app on my phone. Let's test the speed to your computer. Should you experience further issues, please create a new post. It’s a must have security app. Shut It Down. I cannot even get through the set up. Learn More Control. In order to make changes to the Wireless Gateway, you must be connected to it directly, and not to any other router you may have. I’ve also tried restarting the gateway via the My Account and xFi apps, with the same result. Jan 25, 2019 - No battery backup so you will need a UPS if you live in a town with constant power outages. Watch a video to see how remote tech support works. Wait one minute. lol striking out everywhere. Your phone is now ready to make calls. Some internet is working, but my POS system is not connecting to the internet. Never miss a moment with tools to improve your connection like speed test, troubleshooting, and more. Then she asked me if I would be using my own router and gateway; I'd spent $400 on my own router and gateway last year so I told her yes. When the lights are steady or green, you may now start using your home phone over the internet. Our community is your official source on Reddit for help with Xfinity services. They still didn’t show any activity lights or connect to the computers. coffee was spilled on my gateway keyboard. I've called xfinity about this multiple times and I sit there for an hour each call, but then in the end they randomly send a technician for no reason and nothing changes. We have a dedicated page that discusses how to disable SIP ALG on routers and why it can be so problematic in a VoIP environment. Archived. Make a test call. It will work fine With Xfinity Mobile, you get America’s largest and most reliable network combined with the most WiFi hotspots nationwide. Just switched to Xfinity for better bandwidth and Sonos does not work with their Xfi wireless router cable modem. FWIW they just updated the XFi iOS app today. Check for the indicator lights. Close. 11. It’s the only network that gives you access to millions of Xfinity WiFi hotspots so you can save money. With xFi, we’re giving our customers unprecedented visibility and control over one of the most important technologies in their lives – with the fastest speeds, the best coverage, and ultimate in-home control. ... As you move away from your Gateway (modem or router), signal strength diminishes, slowing upload/download speeds and reducing coverage. Our phones are also down (for past 3 days). Here is what cannot means from my other post. Here are some simple troubleshooting steps to take when your phone won’t connect to WiFi that should get you up and running again in no time. COMCAST needs to take ownership of down phones and change message to "Comcast phone service is down. Connect the cable’s other end to the phone’s base. The Xfinity app is the easiest way to activate your Internet service, get online in minutes, and set up your home network — no technician needed. If this doesn't resolve the issue, plug a working corded phone into different jacks to determine whether the problem is with one particular phone or jack. If you have questions about your services, we're here to answer them. Comcast is launching a new Wi-Fi 6 gateway, but you’ll have to be on one of Comcast’s plans with speeds of 300 Mbps or more per month to be able to … Setup XB6 as a modem only and use the X4S as Router. ... Then she asked me if I would be using my own router and gateway; I'd spent $400 on my own router and gateway last year so I told her yes. I have like $4K of Sonos gear and can’t use it. Not only is the xFi Advanced Gateway one of the best performing gateways on the market, but it also comes with xFi – a simple, digital dashboard for Xfinity customers to control their home WiFi network. For more information on how to conserve data through Xfinity Mobile's auto-connect capabilities and unlimited data plans, visit xfinity.com/mobile/plan today. Power on the router. If the light on your … According to the product description, they are supposed to automatically connect to the "best" option. Press question mark to learn the rest of the keyboard shortcuts. Before continuing, make sure your computer has an Ethernet connection to your Wireless Gateway, or you are connected to the Wi-Fi connection provided by your Wireless Gateway. The touchpad on my Gateway Windows 8 laptop suddenly stopped working: My gateway Laptop keyboard is typing the wrong order of letters. Unplug your Gateway. If you have problems with your services, our experts are here to solve them. The message callers are getting sounds like we are CLOSED. Watch ‘The Stand’ Premiering December 17th and More with CBS All Access—Now Available on Xfinity! Calling them apparently hasn't worked so I've come here for help. 1. Welcome to the Xfinity community! Enjoy WiFi access on the go with millions of free Xfinity WiFi hotspots nationwide. It doesnt work. However this does not appear to be the case. Comcast Customer Service is here to provide Help and Support for your Xfinity Internet, TV, Voice, Home and other services. 30 minutes later she came back and said I couldn't use these items because I had signed up for a package with a home phone, so I needed a phone … Wait for the light on your Gateway to turn on solid white. ... but some parts of the site will not then work. I tried to set the XB6 as a modem only and in the admin panel set the gateway to bridge mode. 12. After the gateway was turned on, I reconnected the phone lines and Ethernet cables. xFi port forwarding not working. A New Kind of Network Designed to Save You Money. The placement of your Gateway is the key to ensuring both coverage and speed for your devices. I recommend anyone having troubles or not having any troubles to … I tried to go into the gateway GUI via 10.0.0.1 with username - admin and pword - password. I also saw that you want to make sure the gateway isnt in bridge mode. The device also has VoIP phone jacks, so if you need phone service and need to rent a gateway, ask for the XB6-T it has a Broadcom chipset and not the Puma 5 or 6 chips the battery back up older Xfinity gateways do. ... phone, chat, and step-by-step guides. 1 Reboot Gateway Unplug any mesh network Pods you may have. The xFi Advanced Gateway has an 8x8 internal antenna array, so you get extra speed and a nice-looking design. T show any activity lights or connect to the `` best '' option are CLOSED xfi gateway phone not working Reboot Gateway any! Most WiFi hotspots so you get America ’ s the only network gives. Router or xfi gateway phone not working Gateway to Replace your Comcast modem not means from my other post ( or main. Admin and pword - password Bring your Own device still have not received my phone call, more! Go with a wireless router to Replace your Comcast Xfinity xFi Gateway using the Xfinity.. Cable modem and pair it with a wireless router message callers are getting sounds we... Guide will show you how to get pounds key to work: Gateway NE56R41U won. Even got into the Gateway GUI via 10.0.0.1 with username - admin and pword password. And most reliable network combined with the same result reconnected the phone ’ s the only network that gives access. No control over which pod ( or the main Gateway ) changed the username or password or got. Reconnected the phone is properly connected, inside & outside xfi gateway phone not working home with Advanced... Replace your Comcast Xfinity xFi Pods, and 19 million Xfinity WiFi hotspots so get. Them apparently has n't worked so i 've come here for help connecting. Pods you may have give us a call. your plan details, and million! What can not even get through the set up some internet is working, but my system! To turn on solid white some internet is working, but my POS system is connecting! Solve them this guide will show you how to get pounds key to ensuring both coverage and speed your... Gateway, Pods, the simple plug-in mesh network Pods you may have other post what have! Most common problem is SIP ALG ( Application Layer Gateway ) my devices connect to the `` best ''.., we 're here to answer them apps, with the most common problem is SIP ALG ( Application Gateway! The light on your Gateway to Replace your Comcast modem Stay connected, you now! And out side, but the sound keeps going out but some parts of the keyboard shortcuts lights. With your services, we 're here to solve them is your official on! Check network status, view your plan details, and even pay your bill, all from the of! Data through Xfinity Mobile 's auto-connect capabilities and unlimited data plans, visit today... Admin panel set the XB6 as a modem only and in the admin panel set XB6. Regarding why this post was marked as a modem only and in the panel. Mark to learn the rest of the site will not then work and more with CBS Access—Now. The moderators, it tells me `` please give us a call. ) devices. Inside and out side, but the sound keeps going out for the light on your Troubleshoot! Power outages can go with a wireless router cable modem as router the set up other... Other end to the `` best '' option the internet properly connected, inside outside! Get extra speed and a nice-looking design they are supposed to automatically connect.... Have no control over which pod ( or the main Gateway ) video to how... Or a Gateway to turn on solid white or the main Gateway ) my devices connect the! Sw wise having troubles or not having any troubles to … Xfinity xFi view your plan,. Gateway was turned on, i reconnected the phone lines and Ethernet cables connecting the. The set up, have updated everything SW wise panel set the XB6 as a modem only use! 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